Privacy Policy

Effective date: August 2021

This privacy policy discloses the privacy practices for A.J. Bates Ltd t/a Bates Surface Solutions and applies solely to information collected by the company either through the account application process or through the website, except where stated otherwise. It will notify you of the following:

Information Collection, Use, and Sharing

We are the sole owners of the information collected. We only have access to/collect information that you voluntarily give us via email of other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request (eg. to open a credit account).

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email or phone number provided on our website:


We take precautions to protect your information. When you submit sensitive information to us, your information is protected. Only employees who need the information to perform a specific job (eg. finance or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Whenever material changes are made to the privacy notice, the updated notice will be displayed on our website.
If you feel that we are not abiding by this privacy policy, you should contact us immediately on 0800 269 251 or email